L2L General Terms & Conditions

Booking and Payment

Course should be booked at least 28 days before the start date. Junior, term and school year courses should be booked 3 to 9 months before the start date to ensure availability. Fees are payable in advance and no course may be started until payment provision has been approved. Fees may be paid through our L2L system, or bank transfer to Love2learn account below:

Visa Students

For students requiring a visa, the total course fees must be paid in full in advance before a Letter of Enrolment can be issued. This Letter of Enrolment will be needed to apply for a visa. Early booking is recommended. For full details on visa requirements please visit here.

Attendance Policy

a) Students are expected to attend 100% of their lessons.

b) A minimum attendance of 85% is required to complete a course.

c) Students with an attendance rate of 60%-85% will receive a report but no L2L certificate of completion.

d) Students with an overall attendance rate of 60% or less will not receive any cer- tification. An attendance rate of 60% or below over may result in a learner being removed from a course. Course fees are non-refundable in such cases. These changes are in addition to existing rules for visa/IR programmes students.

Cancellation

If a student cancels a course 4 weeks or more from the start date, a €250 deposit (Excluding Junior Academic Term and School Year applicants) will be retained from their course fees. If a student cancels a course 4-0 weeks before the course begins, 50% of course fees will be retained. No refunds will be made for courses cancelled after the due start date. Students are expected to attend all classes during the enrolment period. In exceptional circumstances (e.g. illness/bereavement) some fees may be refunded at the discretion of management.

Postponement

All requests to postpone/change course dates must be made in writing at least 4 weeks or more before the course start date. A rearrangement fee may apply. Course dates may only be changed at the discretion of management.

Holidays

The school is open all year except for two weeks at Christmas and on public holidays.
Public holidays are non-refundable. VISA Programme students will be accommodated
by the L2L academic team, or the learner must make up hours missed on public holidays
by attending elective lessons (e.g. Talking Tuesdays conversation lessons).
Long-term students (on courses of longer than 16 weeks+) who want to take holidays
should plan their holidays before they book their course. For long term students and
IR programme students, holidays must be taken in line with school closure at Christmas. Holidays dates cannot be changed once the course has started. Holidays cannot be
taken mid-week. Holiday provision is made at the discretion of the management.

Ages

The minimum age for enrolment on an Adult Course is 17. The minimum age for enrolment on our L2L Academic Year Programme is 12 and at secondary school. The minimum age for enrolment on our Summer School Programmes and school orientation
programmes is 10

Students numbers

L2L will provide group classes only when there are sufficient student numbers to warrant
it. Group classes have between 4 and 12 students for adults and 8 to 15 for Junior Summer Courses.
Lesson hours will be converted into private lessons as follows.
Five one hour group lessons convert to:
One hour 1:1 lesson (one student one teacher) or
2.5 hours of 2:1 lessons (two students one teacher) or
4 hours of 3:1 lessons (three students one teacher)

Student Behaviour

If students’ behaviour or conduct is unsatisfactory, they will be subject to the school’s
disciplinary procedures. A serious breach of conduct may result in expulsion. In the event
of expulsion, fees are not refunded. Additional charges for flights and other costs will not
be covered by the school and are the responsibility of the student or, in the case of underage students, their parents/guardian. All school stakeholders are expected to adhere
to the L2L Code of Conduct.

Textbooks and Learning Resources

For group courses of two weeks and longer, adult students are expected to buy the core text-book at market value. Text-books in good condition may be re-sold to the school and be then provided second-hand at a discount in subsequent courses. For some tailored courses (e.g. General + Exam English), more than one text-book may be necessary. Junior students are supplied with the necessary materials for their courses. While L2L does provide most learning resources and materials, our programmes do not include exam practice test books, text books or workbooks.

Insurance

Students should arrange appropriate medical, travel and personal insurance. EU Nationals should bring E111 Forms or an EHIC. For non-European students, we can help arrange medical insurance for students.
Dental care is not covered by EHIC card and Love2learn will NOT arrange any private medical insurance.

Publicity Materials

Permission is given for the use of student comments or testimonials and photographs /
images of students in the official promotional material for Love2learn Ltd. by the student
or their parents or legal guardian with acceptance of these terms and conditions

Legal Notice

Love2learn Ltd. reserves the right to change the details of its services, including courses,
facilities and course dates where circumstances beyond the school’s / company’s control
necessitate such changes or where the number of enrolments is not enough to operate
a course viably. The right is also reserved to decline any person at any time without liability. Love2learn Ltd. reserves the right to cancel any arrangements or bookings without
prior notice if payment conditions are not met.

Love2learn Ltd. gives notice that all arrangements for transport, activities or for accommodation are made by L2L as an agent upon the express condition that they shall not
be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts of default of
any company or persons engaged in conveying the passenger, or in carrying out the
arrangements of the programmes, or otherwise in connection therewith or of any family
member. No responsibility is accepted for losses or additional expenses due to delays or
changes in air, sea, rail, bus or other services, sickness, weather, war, quarantine, strikes
or other liability

Accommodation

Should a student wish to change family, we will do so after giving due consideration and
in discussion with both student and family. Accommodation is offered subject to availability, and should be booked well in advance, especially at high season.
Accommodation fees are non-refundable.

Transfers

When host family accommodation is booked, there is no extra cost for accompanied
local transfers to Waterford Airport/Bus station/Train Station.
For accompanied transfers to Dublin/Cork/Shannon to/from Waterford:
Groups – minimum 15 fee paying students – no extra charge Included in our course price.
Groups (under 15 students) or individual students net supplements and please see table
below:
Total cost of transfer (one way) and must be booked in advance.
01 Student € 220 3/4 Students € 280
02 Students € 240 5/8 Students € 380
Return transfer = x 2 / Quotations for taxi 8+ available on request

L2L data protection

The General Data Protection Regulation (GDPR) and the current Data Protection Act
regulates our use of your personal data. it is the responsibility of LOVE2LEARN LTD. to
ensure that the personal data we process in relation to you is done so in accordance with
the required principles. Any data held shall be processed fairly and lawfully and in accordance with the rights of data subjects.

We will process data in line with our privacy notices in relation to students, families, employees and all stakeholders in the school.

You have several rights in relation to your data. More information about these rights is
available in our Policies on Data Protection, Privacy and Communications which are included in the student handbook. We commit to ensuring that your rights are upheld in
accordance with the law and have appropriate mechanisms for dealing with such.

We may ask for your consent for processing certain types of personal data. In these circumstances, you will be fully informed as to the personal data we wish to process and
the reason for the processing. You may choose to provide or withhold your consent.
Once consent is provided, you are able to withdraw consent at any time.

By agreeing to this terms and conditions, you agree that L2L may process the data that
you give to us for any lawful purpose. L2L recognises that you may withdraw this consent
at any time in writing.